FAQ'S

Please refer to the frequently asked questions regarding ticket reservations here.



Kindly provide your correct email address, phone number and payment details through Whatsapp at +6012 376 0256 . We will resend the ticket shortly.

You cannot change the boarding location.

You need to change the ticket to physical one at the counter if you board at terminal. If you board at pick-up point, you do not need to change the ticket.

Kindly contact the bus operator directly. Their phone number is available at their respective pages on this website.

Kindly contact the bus operator directly. Their phone number is available at their respective pages on this website.

Please purchase new ticket.

Bus cannot be delayed since it may disrupt overall bus operations. Please be on time.

Due to safety concerns, we cannot share the route details. Please drop-off at the location as per ticket.

Kindly contact the bus operator directly. Their phone number is available at their respective pages on this website.

The price for child and senior citizen are available at physical ticket counters only.

Please take note that refund process will take between 7 to 14 days. If you still did not received the refund after 14 days, please send your ticket details to [email protected].

The ticket was not purchased under us. Kindly contact the respective company at their website.

Please wait for 15 minutes for the previously selected seat to be released.

Unfortunately, you cannot have the bus driver's mobile number due to privacy act.

Please wait for 15 minutes for the previously selected seat to be released.

Sorry for any inconvenience. Please provide your ticket details for us to proceed with refund process. Please email to [email protected].

Kindly refer to your physical ticket or the information counter once you have arrived at the terminal.

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Sorry, you cannot bring pets inside the bus

Unfortunately, you cannot send your personal belongings by bus due to safety act.